Executed turnaround of small business increasing operating income by $1.4 million dollars, developed five year plan, and implemented improved controls and Key Performance Measurements which resulted in improved cash position through reduced inventory (30%) and increased Accounts Receivable Turns (45%).
Multiple engagements involving consolidation of sales channels through greater utilization of the Internet and telesales technologies combined with appropriate activity measurements and improved customer contact management and the establishment of "information driven" environments. Clients achieved savings in sales expenses in excess of $5 million per year and five-fold sales growth through the new sales channels.
Engagements have involved implementation of integrated staff scheduling and budgeting systems,service level agreements, improved scripting, and peer benchmarking to achieve national recognition for clients. One client realized a 32 percent reduction in the cost of service.
Implemented numerous service dispatch and inventory management systems for multiple industries.
Designed and managed a hosting environment which integrated support ranging from system availability through applications support.
Projects have included: lengthening product life cycles, developing products to support major systems clients, a golf club turnaround, development of Key Performance Indicators in multiple environments, improving sales processes, and rescuing problem projects.